{"id":10,"date":"2025-07-15T14:15:18","date_gmt":"2025-07-15T14:15:18","guid":{"rendered":"https:\/\/nirvan8.com\/?page_id=10"},"modified":"2026-01-14T11:15:28","modified_gmt":"2026-01-14T11:15:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nirvan8.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Last updated:<\/strong>&nbsp;July 15, 2025<\/p>\n\n\n\n<p>Thank you for shopping at&nbsp;<strong>nirvan8.com<\/strong>. We hope you love our Nirvan Surfer Soap. However, if you\u2019re not completely satisfied with your purchase, we\u2019re here to help\u2014within the legal and hygienic guidelines set for cosmetic and personal care products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"product-type\">\ud83e\uddf4 Product Type<\/h2>\n\n\n\n<p>Our product, Nirvan Surfer Soap, is a&nbsp;<strong>natural cosmetic and personal care item<\/strong>, which falls under EU hygiene and health protection regulations. This affects the return eligibility once the product has been opened.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return--refund-eligibility\">\u2705 Return &amp; Refund Eligibility<\/h2>\n\n\n\n<p>You have the right to request a return within&nbsp;<strong>14 days<\/strong>&nbsp;of receiving your order, in accordance with EU consumer regulations.<\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item\u00a0<strong>must be unused<\/strong>, unopened, and in the\u00a0<strong>same condition<\/strong>\u00a0you received it<\/li>\n\n\n\n<li>It must be sealed in its\u00a0<strong>original packaging<\/strong><\/li>\n\n\n\n<li>You must contact us before sending anything back\u2014we do not accept unsolicited returns<\/li>\n<\/ul>\n\n\n\n<p><strong>Opened or used soap bars are non-returnable for hygiene reasons<\/strong>, unless they are faulty or damaged on arrival.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"non-returnable-items\">\ud83d\udeab Non-Returnable Items<\/h2>\n\n\n\n<p>The following cannot be returned or refunded:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used or unsealed soap bars<\/li>\n\n\n\n<li>Products returned without original packaging<\/li>\n\n\n\n<li>Custom or promotional gift sets<\/li>\n\n\n\n<li>Items returned more than 14 days after delivery<\/li>\n\n\n\n<li>Sale or clearance items<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"exchanges\">\ud83d\udd04 Exchanges<\/h2>\n\n\n\n<p>We only replace products if they are&nbsp;<strong>defective<\/strong>,&nbsp;<strong>damaged in transit<\/strong>, or&nbsp;<strong>incorrect<\/strong>. If this applies to you, email&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"mailto:hello@nirvan8.com\">hello@nirvan8.com<\/a>&nbsp;within 14 days of delivery with your order number and photos if applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"refund-process\">\ud83d\udcb8 Refund Process<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Email\u00a0<a href=\"mailto:hello@nirvan8.com\" target=\"_blank\" rel=\"noreferrer noopener\">hello@nirvan8.com<\/a>\u00a0to request a return.<\/li>\n\n\n\n<li>We\u2019ll review your request and, if approved, send return instructions.<\/li>\n\n\n\n<li>Once we receive and inspect the returned item (unopened, unused), we\u2019ll notify you of the refund decision.<\/li>\n\n\n\n<li>Approved refunds are processed back to your original payment method within\u00a0<strong>14 business days<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"return-shipping\">\ud83d\udce6 Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the product was faulty or delivered incorrectly.<\/li>\n\n\n\n<li>Returned items remain your responsibility until delivered to our return facility. We recommend using tracked delivery.<\/li>\n<\/ul>\n\n\n\n<p><em>Do not send returns to our business registration address. Return address will be provided after your request is approved.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"late-or-missing-refunds\">\ud83d\udc40 Late or Missing Refunds<\/h2>\n\n\n\n<p>If you haven\u2019t received your refund yet:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank or PayPal account<\/li>\n\n\n\n<li>Contact your card provider\u2014it may take time for the refund to appear<\/li>\n\n\n\n<li>If still unresolved, email us at\u00a0<a href=\"mailto:hello@nirvan8.com\" target=\"_blank\" rel=\"noreferrer noopener\">hello@nirvan8.com<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"gift-returns\">\ud83c\udf81 Gift Returns<\/h2>\n\n\n\n<p>If you received Nirvan Surfer Soap as a gift and the item was marked as a gift at checkout, you may request a return or an exchange if it&#8217;s eligible under the policy. Refunds for gifts will be issued as store credit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"questions\">\u2753 Questions?<\/h2>\n\n\n\n<p>If you have any questions about our soap return and refund policy, just reach out:<\/p>\n\n\n\n<p>\ud83d\udce7&nbsp;<a rel=\"noreferrer noopener\" target=\"_blank\" href=\"mailto:hello@nirvan8.com\">hello@nirvan8.com<\/a><\/p>\n\n\n\n<p>We\u2019re always happy to help fellow surfers, travelers, and adventurers feel fresh and confident\u2014no matter what.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated:&nbsp;July 15, 2025 Thank you for shopping at&nbsp;nirvan8.com. We hope you love our Nirvan Surfer Soap. However, if you\u2019re not completely satisfied with your purchase, we\u2019re here to help\u2014within the legal and hygienic guidelines set for cosmetic and personal care products. \ud83e\uddf4 Product Type Our product, Nirvan Surfer Soap, is a&nbsp;natural cosmetic and personal [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/pages\/10\/revisions\/96"}],"wp:attachment":[{"href":"https:\/\/nirvan8.com\/fr\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}